FAQs

We accept payment via the globally recognised Shopify Payments or PayPal platform, however note you do not need a PayPal account to purchase with us and may use a credit/debit card during checkout. PayPal payments are instant and 100% secure and safe, and you as the buyer are protected by PayPal. To make payment click ‘Proceed to PayPal’ and follow the prompts. You’ll receive a PayPal confirmation via email once payment has been processed.

We also offer AfterPay payment plans.

If you wish to change or cancel an order please contact us as soon as possible after placing your order. You can contact us by email to: info@glamourandgracebridal.com.au

Glamour and Grace Bridal
PO BOX 375 Fulham Gardens
SA 5024

Download Return Form

Once the package is received on our end and after careful inspection, we will then process your refund (less any discounts/promo codes you may have used). We will let you know as soon as the package is received on our end and when the refund has been processed.

Other T&C’s:

– Please note we do not allow returns/refunds on discounted/clearance items
– Items that have been personalised with initials or custom name cannot be returned (as these items cannot be resold)
– Reimbursement for return shipping fee will be given if item is faulty or incorrect.
– Buyer pays for return shipping for change of mind
– If garments are returned to us in an unsatisfactory condition, marked and/or stained then we reserve the right to withhold a $15 dry cleaning fee per item
– We regret that items that have been worn or damaged or returned in an unsaleable condition, will be denied a refund and posted back to you.

Yes and No. We don’t offer exchanges, but if you want to change your item, you can return the item for a refund and then purchase another item. Return your item using the above instructions.

Being an Australian supplier it is important to us that we sell standard Australian sizes. All of our items are custom designed by us to ensure we meet Australian standards in quality and sizing. Most of our competitors are either based in China or buy China standard sizing which are generally cheaper but this is due to them being small makes compared to the Australian standard. Not only that, their fabrics are often inferior and their craftsmanship is not up to scratch.

Our sizing and dimensions are all displayed in the ‘Description’ tab. While we have endeavoured to create sizing that is suitable for everyone, sometimes it’s impossible to cater to everyone, as each and every one of us are unique in our own way.

If you’re an in-between size, we recommend that you choose the bigger size – this is the safer option and the robe is guaranteed to be wearable and a more relaxed fit. For example we have S/M (size 8-12) and L/XL (size 14-18). If you’re usually between a size 12-14 then we recommend that you order the L/XL size.

If you’re taller than average we recommend that you choose the bigger size to allow for more length and a more conservative cut. For example if you’re a size 8-10, but 6ft tall, then we recommend that you order the L/XL size.

If you’re smaller or shorter than average and you feel that our S/M adult robe may be too big, we DO NOT recommend that you order a children’s size. The children’s size will be too short. For example if you’re an adult size 4-6, please order the adult S/M size. All robes come with internal tie and external belt, so the robes can be easily adjusted to fit snug.

If the child is taller/bigger than average, we recommend going one size up.

If the child is bigger than size 11, we recommend ordering an adult S/M size robe.